Terms & Conditions

Please contact us for full Terms and Conditions of Sale
 

General

By using our services, you agree to be bound by these Terms and Conditions in their entirety.

 

The Company refers to those businesses within the SWW Group:

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• SWW Land Limited

• SWW Properties Limited

• SWW Management Consultancy Limited

The customer refers to any party that places an order

These terms and conditions do not affect your statutory rights 
 

Orders

The company reserves the right to cancel any uncompleted orders or to suspend delivery in the event of the customer's commitment with the company not being met. In the event of cancellation, either by the company or by the customer, the customer shall indemnify the company against all loss, cost, damages, charges and expenses arising from any order and it's cancellation. 

Any order placed by telephone may be required to be confirmed in writing by the company prior to acceptance. 

No liability for errors made by the customer whilst ordering will be accepted by the company. 

Any times quoted for despatch of orders are to be treated as estimates only. Although every effort will be made to complete orders for specified despatch times, the company shall not be liable for failure to despatch within times quoted. 
 

Delivery & Passage of Risk and Title

The risk of loss or damage to goods supplied by the company will pass to the customer upon delivery of the goods, to the customer or any other authorised person. 

Any damage of goods in transit must be notified to the company and the carrier within two days of receipt, with packaging and contents kept for inspection. Any loss of delivery must be reported within six days of expected delivery to the company and the carrier. 

Notwithstanding the provisions above, the goods delivered remain the property of the company until payment in full has been received. 

The company reserves the right to remove said goods if payment is overdue in whole or in part, or immediately upon the commencement of any act or proceeding in which the company's solvency is involved, where the company may recover and resell the goods and may enter the customers property to remove them.
 

Payment 

Payment is due on the invoice date, unless otherwise specified. Payment for new goods may not be withheld against faulty goods from previous orders, all warranty or replacements issues are to be dealt with separately. 
 

Warranties 

The company provides a one year guarantee for the work undertaken by the company, and will replace any faulty goods supplied with this work under the same guarantee. 

Any faults or damage to goods caused by the customer, and any resulting costs, are the responsibility of the customer.

The company accepts no responsibility for goods provided by other companies used in conjunction with their own. 

Faulty goods may only be refunded or replaced whilst under warranty. Good returned and found not to be faulty will be subject to a 20% restocking fee. 

Second hand goods are bought with no guarantee, and are sold as seen. 
 

Prices 

Whilst every endeavour has been made to ensure the accuracy of the prices quoted, no responsibility can be accepted for any price changes, errors or omissions. 

Consultancy/Advice Services

 

If you are using the services on behalf of an organisation then you are agreeing to these terms for that organisation and are warranting that you have the authority to bind that organisation to these terms. In that case "you" and "your" will refer to that organisation.

 

You may use the Services only in compliance with these Terms. You may use the Services only if you have the power to form a contract with The Company and are not barred under any applicable laws from doing so. The Services may continue to change over time as we refine and add more features. We may stop, suspend, or modify the Services at any time without prior notice to you. We may also remove any content from our Services at our discretion.
 

Your General Responsibilities

Files and other content of the Services provided may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so.

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Limitation of Liability

 

THE SERVICES ARE PROVIDED "AS IS", AT YOUR OWN RISK, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. WE RELY ON INFORMATION PROVIDED BY YOU/YOUR ORGANISATION AND WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE

 

Termination

You can stop using our Services any time. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. For example, we may suspend or terminate our services if you are not complying with these Terms. If we suspend or terminate our services, we will try to let you know in advance, though there may be some cases where we may suspend immediately. If we terminate your service for breach of these terms no refund of any fees paid to The Company relating to your service will be offered. If we terminate your service for any other reason than breach of these terms, or at our sole discretion, then we may refund unused portion of fees paid for the Services on a pro-rate basis.
 

Fees

All charges payable by you for our Services shall be in accordance with quotations provided by us, errors and omissions excepted, and shall be due and payable in advance of provision of the Services. You agree that, except where otherwise specified in these terms, these fees are not refundable on any basis.

 

We reserve the right to alter pricing, including ceasing to offer elements of the Services. We will inform you by email if the charge for a service is to be altered. You can then decide if you want to continue to use our service. Your continued use of the service after the proposed fee modification has been notified will be considered acceptance of the proposed fee modification.

 

All fees for our services are due in advance unless otherwise agreed by The Company.

 

All fees paid to us are non-refundable except in circumstances set out in these Terms and Conditions.
 

Intellectual Property

Please be aware that we may use any feedback, comments, or suggestions that you send us without any obligation to you.

 

These Terms do not grant you any rights to use our trademarks, logos, domain names, or other brand features.

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Dispute Resolution

In the unlikely event that you have a dispute with a service or product provided by The Company, and we are unable to resolve the dispute you can contact The Ombudsman Service on the details below. 

Website : http://www.consumer-ombudsman.org/

Email : complaints@consumer-ombudsman.org